The original Jobeyze platform worked — but it didn’t connect. WHY?
Here are a complete breakdown of reasons:
01
Poor Usability & Fragmented User Journeys
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Confusing navigation for job seekers and employers.
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No onboarding to guide new users.
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Users had to guess next steps in the flow.
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Too much shown at once, no task breakdown.
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No feedback after key actions like submitting resumes.
02
Design System & Scalability Issues
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Lacked usability and visual consistency across pages.
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No scalable design system to handle growing features.
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New AI features (resume scoring, career insights) had no clear UI placement.
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Missing visual cues for dynamic or personalized content.
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No trusted containers for real-time insights or automated feedback.
Understanding Before Redesigning
Before jumping into pixels or layouts, we needed to listen.
Our first step was a combination of user interviews, heuristic evaluations, and stakeholder discussions.
What we found wasn’t just about visuals — it was about confidence.
1 / Heuristic Audit
I started with a full walkthrough of the existing platform, analyzing its usability, visual hierarchy, and navigation based on UX best practices.
I used Jakob Nielsen’s heuristics to flag major issues like unclear feedback, inconsistent labels, and crowded screens.
2 / User Interviews & Feedback Review
I went through user complaints, feature requests, and “how do I…?” type messages.
Also, tried to Identifying patterns in what users struggled with or asked repeatedly
Highlighting pain points, confusion zones, and frustration triggers helped me gather insights like-
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“Users don’t know what to do after uploading a resume” → UX lacks clear guidance
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“Recruiters want filters by skill or availability” → Feature gap in dashboard flow
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“People are unsure if their application was submitted” → No feedback or confirmation UI
Synthesis to Strategy
All findings from user testing and interview were mapped into pain and opportunity cards that aregrouped by:​
Job Seeker Pain Points
“I uploaded my resume… now what?”
Pain: No onboarding or next steps led to confusion and drop-offs.
Opportunity: Add a guided flow after resume upload with visual progress and prompts like “Get Feedback” or “See Matching Jobs.”
“The site feels empty”
Pain: Lack of personalized content created a cold experience.
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Opportunity: Design dashboards that surface personalized AI resume scores, tips, and career paths.
“I don’t know if my application was seen”
Pain: No interaction feedback created anxiety.
Opportunity: Add real-time status updates and alerts when an employer views or shortlists a resume.
Recruiters
Pain Points
“There’s no way to sort candidates by relevance.”
Pain: Candidate management was manual and time-consuming.
Opportunity: Add a guided flow after resume upload with visual progress and prompts like “Get Feedback” or “See Matching Jobs.”
“The site feels empty”
Pain: Lack of personalized content created a cold experience.
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Opportunity: Design dashboards that surface personalized AI resume scores, tips, and career paths.
“I don’t know if my application was seen”
Pain: No interaction feedback created anxiety.
Opportunity: Add real-time status updates and alerts when an employer views or shortlists a resume.
Cross-Platform UX Issues
“I see one thing on desktop, something else on mobile.”
Pain: Layout inconsistencies broke trust and flow.
Opportunity: Create unified components with responsive breakpoints using shared design tokens.
“Tiny text and small buttons on mobile.”
Pain: Low accessibility and poor tap targets frustrated users.
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Opportunity: Redesign mobile with larger CTAs, intuitive spacing, and task-based cards.
To design a better experience, I looked closely at how popular job platforms like Indeed, LinkedIn, and Hirect do things.
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How they present AI recommendations
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How filtering and feedback loops are communicated
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Which UX patterns improved user trust and action rates
What I Learned:​
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Some sites like Indeed and Linkedin give helpful messages like “You’ve been matched to this job using your resume” - it builds trust.
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Others make it hard to do even simple tasks because there are too many buttons or filters.
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Little things like “Profile updated!” popups help users feel confident.
